Background
Gleam Contract Services Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, teamgleam.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is when contacting Us or creating or signing into an account with Us.
Information about Us
Our Site is owned and operated by Gleam Contract Services Ltd, a limited company registered in England under company number 09355592. Registered address: 160 Eureka Park, Upper Pemberton, Ashford, Kent, TN25 4AZ. Our VAT number is: GB282666570.
Our Data Protection Officer can be contacted at: [email protected]
What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that [we] OR [I] have no control over how your data is collected, stored, or used by other websites and [we] OR [I] advise you to check the privacy policies of any such websites before providing any data to them.
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
ersonal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 12.
What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We will only collect ‘special category’ or ‘sensitive’ personal data, personal data relating to children or data relating to criminal convictions and/or offences in the specific circumstances outlined below.
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| Contacting us through Our Site | Your name Your email address Your telephone number Your company details |
To allow us to investigate and respond to any enquiries you make through our Site |
| Administering Our Site | Your name Your email address Your telephone number Your address Your company details |
To allow us to provide You access to secure areas of Our Site and to carry out routine administration of this facility |
| Administering Our Business | Your name Your email address Your telephone number Your address Your company details |
To allow us to maintain up to date and accurte Customer or Staff records to allow us to provide our Services |
| Supplying our Services to you | Your name Your email address Your telephone number Your address Your company details Your address |
To allow us to provide a reliable service to our Customers |
| Managing payments for Our Services | Your payment details | To allow us to process secure payments for Services We provide. Note: Depending on the payment method we require, your payment details may be held with a secure third party payment provider, meaning we do not have full access to your sensitive payment details (such as credit card numbers) |
| Communicating with you | Your telephone number Your email address |
To allow us to contact you relating to the Service we are providing, or if you are a member of Staff, to contact you in relation to your role. |
| Supplying you with information by email or post that you have opted-in-to (you may opt-out at any time) | Your email address Your postal address |
To allow us to communicate information relating to our Products or Services that may be relevant to the Products or Services we provide |
| Processing a job application | Your medical history Details of any current or previous criminal convictions |
To assess your suitability for a job role you may have applied for that requires us to carry our suitability checks prior to an invite to interview or job offer |
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 12.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How long we will keep it |
|---|---|
| Identity Information including (where necessary) but not limited to title, name, date of birth, gender | For the duration of time you are Customer or Staff member and for a period up to 12 months thereafter |
| Contact information including (where necessary) but not limited to email address, telephone number, postal address | For the duration of time you are Customer or Staff member and for a period up to 12 months thereafter |
| Business information including (where necessary) but not limited to business name and contact details | For the duration of time you are Customer or contractor and for a period up to 2 years thereafter |
| Payment information including (where necessary) but not limited to bank account, sort code or credit card | For the duration of time there is a financial relationship between You and Us, including any period of outstanding debt when you cease to be a Customer, Contractor or Staff member |
How and Where Do You Store or Transfer My Personal Data?
We will store or transfer some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.
We may store or transfer some or all of your personal data in countries that are not part of the EEA. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
Please contact us using the details below in Part 12 for further information about the particular data protection mechanisms used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
Do You Share My Personal Data?
We may share your personal data with other companies in our group for finance, reporting or human resources reasons. This includes subsidiaries and any holding company and its subsidiaries.
We may sometimes contract with the following third parties to supply certain products or services:
| Activity Carried Out | Sector |
|---|---|
| Credit referencing prior to supply of Products or Services | Business intelligence |
| Employee referencing services | Human resources |
| Disclosure and Barring Service agents | Human resources |
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
Can I Withhold Information?
You may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
How can I access my Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email address shown in Part 12. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.
We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How do I contact you?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please email Our Data Protection Officer at
Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on April 12th 2020.